Return Policy

QualityMarineSupply.com offers a complete selection of quality marine supplies and boat accessories, and we want you to be satisfied with your purchase. If you need to return a product, please call us at 760-782-3988. QualityMarineSupply.com makes every effort to keep it's prices competitive and as low as possible for our customer's benefit. For this reason, QualityMarineSupply.com DOES NOT PAY FOR RETURN SHIPPING.

NOTE: Electronics / Electrical parts cannot be returned if the package has been opened or installed.

NOTE: Items must be returned in original packaging and must be in resellable condition in order to receive a refund.

NOTE: Special Orders and Custom Orders are Non-Returnable and Non-Refundable. This includes boat covers.

NOTE: All warranties are factory warranted.

Here's how to Return a Purchase:

YOU Request a Return within 14 days of order date. You may email CustomerService or call 1-760-782-3988. Be sure to reference your order number. Please describe the product and your problem. Phones are answered Monday through Friday, 10:00 AM to 4:00 PM Pacific Standard Time, holidays excluded. If the customer service representative is not available, please leave a message and a representative will return your call.

WE Upon notification, we will e-mail your Return Authorization Code OR Shipping Instructions with the shipping address to which you will return the product. In cases of drop shipped items, the address may vary depending on the warehouse, distributor or manufacturer who originally drop shipped the product to you to fulfill your order. It is important to get pre-authorization and instructions first before shipping any returns. Once your return is approved, QualityMarineSupply.com will make arrangements with the original drop shipper for the return to facilitate a refund to you. Refunds will be issued by QualityMarineSupply.com on approved returns once the product has been received in unopened and resellable condition by the distributor, manufacturer or warehouse who originally fulfilled the order. If the customer wishes to replace the product with a different purchase, a separate and new purchase must be made regardless of the return. A 20% restocking fee will apply to all returned merchandise. QualityMarineSupply.com DOES NOT PAY FOR RETURN SHIPPING.

YOU Repackage the product and enclose a copy of the receipt or shipping documents/packing slip in your package. If we provide a Return Authorization Code, mark it clearly on the outside of the box. In the case of a required Return Authorization Code, if one is not used, the return cannot be processed. Ship the product to the address we provide you with your Return Authorization Code, if applicable, or applicable instructions. (We suggest you use a shipping company which provides tracking of packages such as FedEx and UPS.) It is also suggested you insure your purchase during shipping. QualityMarineSupply.com is not responsible for damage or loss during return shipping and any damage or loss is the responsibility of the shipping party. Any claims for damage or loss must be made with the shipping carrier, i.e., UPS, FedEx, USPS, etc.

WE When your package is received by QualityMarineSupply.com, or the distributor or manufacturer to which you are instructed to ship your return, and the product is in required unopened and resellable condition, we will quickly refund your purchase price and any applicable sales tax to your credit card. Original shipping charges will not be refunded.

Shipping Charges

QualityMarineSupply.com is responsible for return shipping charges only if we sent an item(s) different from that ordered. Shipping charges for replacement products (new purchase as described above) will be charged to your credit card. Items which are returned to us by the shipping carrier due to an undeliverable address will be credited to the purchaser's account less the cost of shipping charges to us and shipping charges back to the manufacturer or drop shipper if applicable.

READ OUR SHIPPING POLICY