Frequently Asked Questions

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Q. Is my personal information and credit card information secure when I order merchandise?

A. Our shopping cart and ordering process are 100% secured by an SSL Certificate issued by Equifax. Authorize.Net, who processes our Merchant Account transactions is 128 SSl Encrypted for your protection, and we are Verified by their company as 100% Secure. Your personal credit information is not accessible by our company and is absolutely secured during the checkout process.

Q. May I return merchandise after I receive it if I change my mind?

A. Stock merchandise may be returned within 15 days if in unopened original packaging and original re-saleable condition. Please read our Return Policy for further information. There are no returns on custom or Special Orders. This information is also detailed in our Return Policy.

Q. If I provide my e-mail address, is it kept confidential?

A. Quality Marine Supply does not sell or share your e-mail address or personal information with any person or company. We may provide customers with promotional information on discounts, coupons and promotional specials based on what they have purchased in the past. You may have your name removed from this list if you wish by e-mailing us at Info@QualityMarineSupply.comPlease review our Privacy Policy for further information.

Q. How is my merchandise shipped to me?

A. Quality Marine Supply usually ships via UPS, and occasionally through FedEx Ground or USPS depending on the item being shipped. In the case of drop shipped merchandise through out Boating Store, items will almost always be shipped UPS.

Q. What if merchandise is back ordered?

A. We make every effort to keep our inventory current to avoid backorder situations. If for some unforeseen reason, an item is backordered by the manufacturer, we will contact you and give you the option of a refund or waiting until your merchandise arrives and shipping it to you as soon as it is available. We may also offer you an alternative product to substitute with your permission.

Q. Do I have to order through the website checkout process or can I order by phone?

A. You are 100% secure ordering through our checkout process on the website; however, if you are more comfortable placing your order by phone, our customer service department will be happy to take your order and credit card information. We accept Visa, Mastercard, Discover and American Express. Once your transaction is verified and confirmed, your order will be processed. Credit card information is not kept on file and will be destroyed.

Q. What is the Boating Store Dealer's Association?

A. Quality Marine Supply is a proud member of the prestigious Boating Store Dealer's Association. Our membership enables us to offer our customers over 30,000 marine supply products all online. New products are constantly being added. This is a wonderful advantage for our customers who are benefiting from our membership and the huge variety of top-quality products we can offer. The majority of items listed within our Boating Store are drop shipped directly from our distributor's warehouse, from different locations around the United States. This let's us provide our customers with the fastest shipping available and still offer the finest products and name brands available in the marine industry.

Q. How can I receive free Newsletters, Promotions and Discounts from QualityMarineSupply.com?

A. To receive our special Catalogs, Newsletters, Promotions & Discounts, FREE of charge, simply click on the Subscription box where it says "Join Now!" on our Home Page. Fill in your e-mail and mailing information for newsletters, promotions and discounts, and we do the rest. You will receive exciting information, specials and coupons.

Q. How can I "opt out" of the mailing list I signed up for?

A. Simply e-mail us at OptOut@QualityMarineSupply.com, and we will promptly remove your information. There is also an opt out button on the e-mails you receive.